Iris CRM
IRIS CRM has an integrated call center, including a huge variety of useful communicational tools. The system allows you to contact up to 3 times as many merchants, save conversation records, review and measure agent production.
Without Iris CRM
Call center functionality is not an innovation; you can meet it in any CRM system. But, unfortunately, not all of those solutions have such useful functionality as real-time monitoring & reporting, measuring agent production, speech recognition and more.